INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Can I choose which figure I get in a blind box?

Blind boxes are meant to be a surprise, so specific figures cannot be guaranteed. If you're looking for a specific design, check our Open Box or Single Figure categories.

Are your Labubu dolls authentic?

Yes! All our Labubu dolls are 100% authentic Pop Mart figures, sourced directly from verified suppliers. We do not sell replicas or counterfeit products.

Do you offer rare or limited-edition Labubu collectibles?

Absolutely! We specialize in rare Labubu collectibles including limited series, artist collaborations, and hard-to-find editions. Be sure to check our Rare Finds section often stock is limited!

How can I return an item?

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What happens if my Labubu arrives damaged?

We take great care with packaging, but if your figure arrives damaged, please contact us within 48 hours of delivery with clear photos. We’ll do our best to resolve the issue quickly.

Do you offer gift packaging?

Yes! Add a note at checkout if you want your Labubu doll wrapped as a gift. We’ll make it extra kawaii for that special someone

CONTACT US FOR ANY QUESTIONS

We’d love to hear from you! Whether you have a question about your order, need help choosing the perfect Labubu, or just want to talk collectibles we’re here to help